1. ABOUT White Label Hips
1.1 Accreditation:
White Label Hips follows an Agreement to comply with the Codes of Practice of NHER Accreditation Scheme. (see the code of practice)

1.2 Services
At White Label Hips the services we offer includes, conducting energy surveys of residential properties and also compiling Home Information Packs, thus providing a complete solution.

2. INFORMATION ABOUT HOME INFORMATION PACK
2.1 Contents
A Home Information Pack provided by White Label Hips includes the following documents that are considered mandatory:

• Index (i.e. a list of the contents of the Pack)
• A sale statement (summarising terms of sale)
• An Energy Performance Certificate (Energy surveyor’s report on the energy rating of residential property)
• Evidence of title
• Standard searches (i.e. local authority enquiries and a drainage and water search)
• For leasehold properties a copy of the lease
• For commonhold properties, information of commonhold including a copy of the commonhold community statement
• Where appropriate, a New Homes Warranty
• Where appropriate, a report on a home that is not physically complete

The Home Information Pack Regulations 2006 set out provisions on the “required” and “authorised” content of the Pack. The above are all the ‘required’ documents that must be included in the pack. However, at your discretion, you may top up the pack voluntarily to include any of the authorised documents listed below, if you judge these documents to be of interest to prospective buyers:

• Guarantees and warranties
• A Home Condition Report
• Other searches.

2.2 Energy Performance Certificate
The survey of the property will involve following the Reduced Standard Assessment Procedure (RDSAP), devised to measure the overall energy efficiency of a domestic home and its environmental effects. The report essentially includes the ‘Energy Efficiency Rating’ of the property, ‘Environmental Impact Rating’ (an estimate of carbon emissions) and the recommendations as appropriate to improve these ratings.

3. CONTRACT
3.1 Legal Contract
By placing an order to commission a Home Information Pack or the Energy Performance Certificate through White Label Hips you warrant that:

you are legally capable of entering into binding contracts;

and you are at least 18 years old.

3.2 Service Level Agreement
From the stage of ordering either the Energy Performance Certificate or the complete Home Information Packs through us, we take full responsibility, which includes liaising directly with the vendor(s), arranging appointments and site visits, etc.. Our SLA for all correspondences is 24 hours as well as delivery of the Energy Performance Certificate from the time of the site visit. For the completion of the Home Information Pack is 7-10 working days, albeit it may be a lot sooner. Once completed the HIP will be delivered electronically for download and viewing of the pack or a hard copy posted to the commissioning office or to yourself.

4. POLICIES AND PROCEDURES
We are committed to providing a quality service to all clients at all times. We pledge to abide by a Complaints Policy, approved by NHER. This can be provided for viewing upon request at anytime without any purchase necessary.

5. PRICE AND PAYMENT
5.1 Prices
The price of any of the above services are as quoted at the time of ordering and all quotes are valid for seven days. There will be no VAT to pay on all sales and will only include electronic delivery of Energy Performance Certificate or the Home Information Pack. Additional charges apply if you require any other format of the the pack as well as other costs should you need it to be delivered by post..

5.2 Payments
Payment will be required upon ordering the Home Information Packs, and it may be made by BACS transfer, cheque or online and on one exception, by cash at the time of the site visit for the energy survey. Also please note that all online card transactions will bear 2.9% fee. Should you need to make payments using any other means please discuss this at the time of ordering.

6. CANCELLATION
6.1 Your rights of cancellation
You may cancel at any time prior to the delivery of the Home Information Pack without incurring the full cost. To cancel this Contract, you must inform us in writing by email or by post. However, if you cancel the Contract you may be liable for the costs of any Third Party Reports already ordered or obtained by us on your behalf in accordance with the provisions of clause 7.2.

6.2 Our rights of cancellation
We reserve the right to refuse to accept your order for a Home Information Pack at our discretion. We may suspend provision of a Home Information Pack immediately if you fail to comply with the terms and conditions or your previous actions give us reasonable grounds to believe that you may fail to do so in the future. There may be other circumstance when we may exercise this right, however, we shall notify you via email.

7. OBTAINING REPORTS FROM THIRD PARTY
7.1 Consent to obtain information
During the compilation of the Home Information Pack, you acknowledge and agree that, we may, and as it will be necessary, obtain reports and other information from third parties on your behalf in relation to the Property being sold. These may include, but are not limited to:

• Energy performance certificates prepared by external government-licensed 'Home Inspectors' or 'Domestic Energy Assessors';
• home condition reports prepared by external government-licensed 'Home Inspectors';
• copies of records relating to the Sale Property held at the Land Registry;
• local enquiries, local land charges register searches, and drainage and water enquiries;
• and any other specialist reports required.