Frequently asked questions
Can I download your online tutorials?
Yes, you can log in to the Online Training Library® (OTL) from any internet-connected computer. However, you can only be logged in to one computer at a time.
Can I download your online tutorials?
The training can only be watched online as streaming video. It cannot be downloaded to a computer. If this is not convenient for you, you might also want to consider our training CD-ROMs, which can be watched on your computer at any time without the need for Internet access. Click here for more information on our CD-ROMs.
Do you offer educational discounts for students or educators?
As an educational company, we do our best to make our training accessible to students and educators. We are happy to offer all students and educators a 20% discount on the purchase of our CD-ROMs, and we also offer educational volume discounts. A Discounted Student Enrollment Program is also available for our Online Training Library®. For additional information, please click here to visit the Educators' Resources area of our website.
Why does the streaming movie keep pausing?
This is a QuickTime bug that has the following fix: If you pause the movie and wait for more (or all) of it to download before you resume playing, it will play without stopping. You can tell how much of the movie has downloaded by looking at the controller bar at the bottom of the QuickTime window. You will see the bar fill in with gray, from left to right, as the movie downloads. Once the controller bar is completely filled in with gray, the movie has finished downloading.
Can I download your online tutorials?
The training can only be watched online as streaming video. It cannot be downloaded to a computer. If this is not convenient for you, you might also want to consider our training CD-ROMs, which can be watched on your computer at any time without the need for Internet access. Click here for more information on our CD-ROMs.
Can I log in to the Online Training Library® from any computer with my user name and password, or am I limited to a single computer?
Yes, you can log in to the Online Training Library® (OTL) from any internet-connected computer. However, you can only be logged in to one computer at a time.
Can I log in to the Online Training Library® from any computer with my user name and password, or am I limited to a single computer?
Yes, you can log in to the Online Training Library® (OTL) from any internet-connected computer. However, you can only be logged in to one computer at a time.
Can I download your online tutorials?
The training can only be watched online as streaming video. It cannot be downloaded to a computer. If this is not convenient for you, you might also want to consider our training CD-ROMs, which can be watched on your computer at any time without the need for Internet access. Click here for more information on our CD-ROMs.
Can I log in to the Online Training Library® from any computer with my user name and password, or am I limited to a single computer?
Yes, you can log in to the Online Training Library® (OTL) from any internet-connected computer. However, you can only be logged in to one computer at a time.
Can I log in to the Online Training Library® from any computer with my user name and password, or am I limited to a single computer?
Yes, you can log in to the Online Training Library® (OTL) from any internet-connected computer. However, you can only be logged in to one computer at a time.
Can I download your online tutorials?
The training can only be watched online as streaming video. It cannot be downloaded to a computer. If this is not convenient for you, you might also want to consider our training CD-ROMs, which can be watched on your computer at any time without the need for Internet access. Click here for more information on our CD-ROMs.