Please find some of the most frequently asked questions below:

Would I be entitled to compensation?
You may be entitled to compensation if you have been injured in an accident in the last 3 years. There are some exceptions to the 3-year time limit, for example, in the case of a child, a claim can be submitted up until the child reaches the age of 21.
We deal with claims for injuries suffered as a result of many types of accidents and would be pleased to have a claim for compensation assessed for you.


What can I claim for?
A compensation claim can be made for pain and suffering, loss of income, damaged possessions and any other financial losses incurred because of the accident. We may also be able to arrange for you to have private medical care, at no cost to you.


How much compensation could I receive?
Every personal injury claim is different, the amount of compensation awarded depends upon a number of factors. In addition to compensation for personal injury, a claim can also be made for financial losses, for example loss of earnings and expenses that you have incurred or may incur in the future.
Every claim is individual and further advice will be available once we have had a chance to consider your claim.


Why don't I have to pay any costs?
Your solicitor will fund your claim and protect you from having to pay your legal costs. You will not be asked to take out a loan or credit agreement - there really is no catch. Your solicitor will fund your claim and his costs will be covered by insurance, this will be explained to you fully before you proceed with your claim.
You will receive 100% of your compensation - paid directly to you.


How long will my claim take?
Many claims, particularly road traffic accident claims, can be settled within a few months. Severe injury claims generally take longer. It is in everyone's interest to process your claim without delay. Further advice will be available once we have had a chance to consider your individual claim.


Do you offer delivery and collection of the hire vehicle?
Delivery and collection of our hire vehicles is included in the service, anywhere throughout the UK. Our claims handlers will arrange directly with the client the most convenient location for the delivery and collections to be made and one of our depots will deliver and collect the vehicle as arranged.

How quickly will the client get a hire vehicle?
If the claim is accepted a hire vehicle can be made available to the client within 4 working hours of the initial contact being made with the client.


Do I have to visit my solicitor?
No. Your appointed firm of solicitors will deal with your claim by telephone and in writing. Your solicitor and legal representatives will be there to advise you and will do all they can to obtain the best settlement for you. We can arrange for you to have a home visit if required.


Will I have lots of paperwork to deal with?
No. Your solicitor will ensure that the claims process is as simple and straightforward as possible, most of the paperwork will be done for you.


What will be expected of me?
You will be expected to co-operate with your solicitor and provide information when requested. Do not do anything to delay or prejudice your claim.
Your solicitor will be there to guide you and will ensure that the process of claiming compensation is as straightforward as possible.


What should I do next?
Whatever the cause of your accident, contact us for a free assessment of your claim. We specialise in personal injury compensation and are available seven days a week.

Call Freephone 0800 049 3636 to make a no obligation enquiry - or click here to fill in our claim formand we will contact you very shortly.